Accessibility Statement
At Canna Wanna, we are committed to ensuring that all customers, including individuals with disabilities, have full and equal access to our products, services, physical store, and online platforms. Our goal is to create a welcoming, inclusive environment where every individual feels valued, respected, and able to shop comfortably, whether they visit our physical store located at 955 W Lancaster Rd #1, Orlando, FL 32809, or interact with us through our website and online services. We believe accessibility is a key part of customer service excellence and we are continually working to improve the accessibility of our offerings.
Our store is physically located in Orlando, Florida, and we recognize the importance of providing a physically accessible space for all visitors. Our entrance, pathways, and interior layout are designed to accommodate wheelchairs, walkers, and other mobility devices. We have ensured that our aisles are wide enough for easy navigation, our checkout counters are accessible, and seating is available for customers who may need to rest. Parking spaces designated for individuals with disabilities are available close to our entrance, ensuring easy and convenient access for all customers. Our goal is to provide a stress-free shopping experience for everyone, regardless of mobility or physical limitations.
For customers who may have hearing impairments, we ensure that our staff members are trained to communicate in clear, understandable ways. We can provide written information upon request and are exploring options to make in-store communication even easier, such as utilizing text-based communication devices or apps to support real-time customer interaction. Customers with hearing aids will find that our store maintains moderate noise levels to ensure that conversations remain clear and understandable.
For individuals with vision impairments, we have taken steps to ensure that our website, printed materials, and product labels are clear, easy to read, and formatted for accessibility. High-contrast signage is used in-store to make navigation easier, and our website is being optimized to meet Web Content Accessibility Guidelines (WCAG) to ensure compatibility with screen readers and other assistive technologies. If a customer requires assistance locating products, reading labels, or reviewing product information, our friendly staff members are ready to assist in any way needed.
Our website accessibility is a top priority, as we recognize that online shopping is increasingly important to our customers. We are working diligently to ensure our site follows WCAG 2.1 guidelines, providing a fully accessible experience for customers with visual, auditory, motor, and cognitive disabilities. Our efforts include ensuring that all images have alt text, text can be resized without loss of functionality, keyboard navigation works across all site areas, and forms, buttons, and links are labeled clearly for screen reader users.
We understand that digital accessibility is an ongoing journey, and we welcome feedback from our customers on any barriers they encounter when using our website. If you experience any difficulty accessing content, placing an order, or navigating our site, we encourage you to contact us directly at (407) 521-7923 or email us at info@cannawanna.com so we can resolve the issue and continuously improve our digital experience for everyone.
For customers with cognitive disabilities, we work to ensure that product descriptions, store signage, and website language is clear, simple, and straightforward. Our goal is to provide all the essential information needed to make an informed purchase without confusion or technical jargon. Our team is also available to personally guide customers through product selections, ensuring they fully understand the products and options available.
Service animals are always welcome at Canna Wanna in accordance with the Americans with Disabilities Act (ADA). We recognize that service animals play a vital role in assisting individuals with disabilities, and we will ensure that our staff treats all service animals with respect. Customers accompanied by service animals will be accommodated fully, and no additional fees will ever be charged for bringing a service animal into our store.
We also recognize that invisible disabilities—such as chronic pain, anxiety, PTSD, and sensory processing disorders—require equal consideration. Our team is trained to respond with understanding and patience, and we encourage customers to communicate any specific needs they may have. Whether that means providing extra seating, reducing noise levels temporarily, or allowing additional time at checkout, we are here to make every visit comfortable and accommodating.
For customers who prefer to shop from home due to mobility limitations, health concerns, or other reasons, we offer online ordering and local pickup options whenever possible. We are working to enhance our online ordering system to allow for special instructions, ensuring that customers can request assistance, accessibility accommodations, or alternate pickup methods when needed.
We are committed to training our staff regularly to ensure all employees understand accessibility best practices and how to support customers with disabilities. Training includes understanding disability etiquette, how to offer assistance respectfully, and how to identify and address barriers to access both in-store and online. We believe accessibility training is essential to creating an inclusive culture, and we continuously update our training materials to reflect evolving standards and best practices.
Canna Wanna also acknowledges the importance of affordable accessibility tools for customers who may need them. Whenever possible, we will provide printed product lists, larger font materials, or digital alternatives for customers who find standard labels difficult to read. Our ultimate goal is to empower every customer to shop with independence, dignity, and confidence.
Our commitment to accessibility extends to our events and promotions as well. Whenever we host in-store events, product demos, or community gatherings, we actively ensure that these events are accessible to everyone, regardless of ability. This includes accessible seating, clear signage, staff assistance, and wherever possible, live captions or ASL interpretation for key announcements.
If you have suggestions on how Canna Wanna can further improve accessibility in our store, on our website, or through our services, we encourage you to reach out directly. We believe that true accessibility requires listening to the voices of our customers, and we value the opportunity to learn and evolve based on real-world experiences. Whether your feedback is about physical access, digital tools, communication styles, or product labeling, we are here to listen and act.
Accessibility is not just a legal requirement for us—it’s a core value that reflects our belief that everyone deserves equal access to the products, knowledge, and culture that make Canna Wanna a community hub. By embracing universal design principles, fostering open dialogue, and staying accountable to our customers, we are proud to make Canna Wanna a store where everyone feels welcome.
Thank you for choosing Canna Wanna and for supporting our ongoing efforts to make every experience as accessible, comfortable, and enjoyable as possible. We look forward to serving you, however you choose to shop with us, and we are proud to be part of a diverse and inclusive Orlando community.